| Shipping Policy |
Shipping rates apply for Continental US shipments. Products
shipped to Alaska and Hawaii may incur additional shipping charges.
Shipping Methods
Cellular Solutions offers several shipping methods from UPS, FedEx, and US
Mail. Online shipping charges are based on the item price and may be cheaper
through our customer service representatives. Shipping charges via our
customer service representatives are based on item weight and destination.
Expedited shipping is only available through telephone orders.
Standard Shipping
Cellular Solutions' standard shipping method is UPS Ground. Cellular Solutions
may ship via alternate shipping methods for special items. Our shipping
department does its best to keep shipping cost low for our customers and does
its best to determine the correct shipping method for each order.
Shipping Times
Orders received before 4pm EST Monday through Friday will be shipped the
same business day. Orders received after 4pm EST, on Holidays, or on the
weekend will be shipped the following business day.
Back Orders
Any items currently back ordered will ship as soon as the item comes in stock,
unless available for drop ship from the manufacturer. Customers will be notified
regarding any back order items and be given drop ship or alternative equipment
options.
International Orders
International orders are subject to an additional shipping fee and may require an
additional day for shipment and will be shipped UPS only. Shipping rates will
differ depending on location. International orders may be subject to tax and
brokerage fees which are undetermined at the time of shipping. International
customers will be responsible for all brokerage fees and independent taxes for
international shipments. Order refused at the border due to non-payment for
customs or brokerage fees may be subject to a 20% restocking fee or deduction
of shipping/brokerage costs from the refund.
Shipping Charges
Shipping charges are non-refundable unless the item is defective or shipped in
error.
Sales Tax
Cellular Solutions is required to collect 6% sales tax from all Michigan and
District of Columbia customers.
shipped to Alaska and Hawaii may incur additional shipping charges.
Shipping Methods
Cellular Solutions offers several shipping methods from UPS, FedEx, and US
Mail. Online shipping charges are based on the item price and may be cheaper
through our customer service representatives. Shipping charges via our
customer service representatives are based on item weight and destination.
Expedited shipping is only available through telephone orders.
Standard Shipping
Cellular Solutions' standard shipping method is UPS Ground. Cellular Solutions
may ship via alternate shipping methods for special items. Our shipping
department does its best to keep shipping cost low for our customers and does
its best to determine the correct shipping method for each order.
Shipping Times
Orders received before 4pm EST Monday through Friday will be shipped the
same business day. Orders received after 4pm EST, on Holidays, or on the
weekend will be shipped the following business day.
Back Orders
Any items currently back ordered will ship as soon as the item comes in stock,
unless available for drop ship from the manufacturer. Customers will be notified
regarding any back order items and be given drop ship or alternative equipment
options.
International Orders
International orders are subject to an additional shipping fee and may require an
additional day for shipment and will be shipped UPS only. Shipping rates will
differ depending on location. International orders may be subject to tax and
brokerage fees which are undetermined at the time of shipping. International
customers will be responsible for all brokerage fees and independent taxes for
international shipments. Order refused at the border due to non-payment for
customs or brokerage fees may be subject to a 20% restocking fee or deduction
of shipping/brokerage costs from the refund.
Shipping Charges
Shipping charges are non-refundable unless the item is defective or shipped in
error.
Sales Tax
Cellular Solutions is required to collect 6% sales tax from all Michigan and
District of Columbia customers.
30 Day Return Policy
In the event you are not completely satisfied with your purchase, we offer a 30 day return
policy on products returned in original manufacturers packaging, and in original
condition. If you have any questions regarding our return policy please contact us at
877-233-6673.
policy on products returned in original manufacturers packaging, and in original
condition. If you have any questions regarding our return policy please contact us at
877-233-6673.
Return Period
Return period ends 30 days from date of purchase on the invoice. Customers in contact
with Cellular Solutions pending troubleshooting may have an extension placed on their
return period.
Returned Merchandise Authorization (RMA )Number
All returned products must be received with a returned merchandise authorization (RMA)
number noted on the shipping label or shipping carton. Any item received without a RMA
number may be refused. The purpose of the RMA number is to connect the shipment
received in our returns department to the customer account. RMA numbers can be
obtained from your sales representative and require notification and explanation for the
return.
Returned Product Condition and Packaging
Products must be in original (new) condition with no signs of use, scratches, gouges, etc.
Products must be in original product packaging, uncut and unmodified. This includes
writing on the product packaging. A minimum 10% restocking fee may apply to items that
require repackaging.
Items are to be packed in original packaging, padded, and shipped inside a separate
shipping carton. DO NOT use the product packaging as the return shipping container.
All miscellaneous materials such as manuals, warranty cards, accessories, and cables
must be included. The cost of missing items may be deducted from your credited
amount.
Return Shipping Cost
Customers are responsible for shipping charges back to Cellular Solutions or the
Manufacturer. Products received freight due will not be accepted.
Original Shipping charges are non-refundable.
Errors
In the event a shipping error occurs on our behalf, we will send a return label for the
incorrect product and send the correct product in a timely fashion.
Defective Merchandise
Defective merchandise can be processed with Cellular Solutions within the first 30 days
of purchase. Beyond the 30 days we ask that you contact the manufacturer to implement
the warranty provided by the manufacturer. All defective merchandise returns, or returns
for equipment that is not meeting customer expectations within the first 30 days must
contact Cellular Solutions and go through a trouble shooting process. All items returned
must accompany a RMA number and follow the same guidelines as our standard returns
(see above). If you have any questions in regards to our return policy please contact a
Cellular Solutions’ Customer Service Representative at 1-877-233-6673.
Refund Time
All returns for refund take approximately 1-2 weeks to process after receipt.
Standard Restocking Fee
Restocking fees apply in the event the merchandise is received in any condition that
requires additional cost or labor to Cellular Solutions to restock the merchandise.
Digital Antenna Products
All Digital Antenna products will have a minimum 15% restocking fee.
A minimum 10% fee may apply in the event the product is returned due to no error by
Cellular Solutions, or no troubleshooting took place to determine why the system
wasn't working effectively.
Return period ends 30 days from date of purchase on the invoice. Customers in contact
with Cellular Solutions pending troubleshooting may have an extension placed on their
return period.
Returned Merchandise Authorization (RMA )Number
All returned products must be received with a returned merchandise authorization (RMA)
number noted on the shipping label or shipping carton. Any item received without a RMA
number may be refused. The purpose of the RMA number is to connect the shipment
received in our returns department to the customer account. RMA numbers can be
obtained from your sales representative and require notification and explanation for the
return.
Returned Product Condition and Packaging
Products must be in original (new) condition with no signs of use, scratches, gouges, etc.
Products must be in original product packaging, uncut and unmodified. This includes
writing on the product packaging. A minimum 10% restocking fee may apply to items that
require repackaging.
Items are to be packed in original packaging, padded, and shipped inside a separate
shipping carton. DO NOT use the product packaging as the return shipping container.
All miscellaneous materials such as manuals, warranty cards, accessories, and cables
must be included. The cost of missing items may be deducted from your credited
amount.
Return Shipping Cost
Customers are responsible for shipping charges back to Cellular Solutions or the
Manufacturer. Products received freight due will not be accepted.
Original Shipping charges are non-refundable.
Errors
In the event a shipping error occurs on our behalf, we will send a return label for the
incorrect product and send the correct product in a timely fashion.
Defective Merchandise
Defective merchandise can be processed with Cellular Solutions within the first 30 days
of purchase. Beyond the 30 days we ask that you contact the manufacturer to implement
the warranty provided by the manufacturer. All defective merchandise returns, or returns
for equipment that is not meeting customer expectations within the first 30 days must
contact Cellular Solutions and go through a trouble shooting process. All items returned
must accompany a RMA number and follow the same guidelines as our standard returns
(see above). If you have any questions in regards to our return policy please contact a
Cellular Solutions’ Customer Service Representative at 1-877-233-6673.
Refund Time
All returns for refund take approximately 1-2 weeks to process after receipt.
Standard Restocking Fee
Restocking fees apply in the event the merchandise is received in any condition that
requires additional cost or labor to Cellular Solutions to restock the merchandise.
Digital Antenna Products
All Digital Antenna products will have a minimum 15% restocking fee.
A minimum 10% fee may apply in the event the product is returned due to no error by
Cellular Solutions, or no troubleshooting took place to determine why the system
wasn't working effectively.
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_______________________________________________________________________________________________________
| Customer Service & Sales Support support@mycellularsolutions.com 1-877-233-6673 |
CopyRight: 2009 Cellular Solutions - Signal Enhancing Specialists
| Questions? Please Call 1-877-233-6673 |